Privacy Policy

1. Introduction

We at singaporequote.com are committed to safeguarding the privacy and personal data of every individual who interacts with our digital services. With a privacy-first approach, this Privacy Policy outlines our data processing practices and affirms our dedication to transparency, accountability, and compliance with global privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We encourage you to read this policy carefully to understand your rights and our obligations when handling your personal data.

2. Scope and Data Controller

This Privacy Policy applies to all personal data collected, processed, or stored by singaporequote.com through your use of our website, services, or communications. As the data controller under the GDPR and equivalent authority under the CCPA, singaporequote.com determines the purposes and means by which your personal information is processed.

For inquiries related to this Privacy Policy, you may contact us at: [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data depending on your interactions with singaporequote.com:

a) Usage Data
Includes information about how you use our website, such as IP address, browser type, pages visited, date and time of access, and session durations.

b) Account Data
Comprises information supplied when registering for an account or submitting service inquiries, such as your name, email address, postal address, and phone number.

c) Profile Data
Incorporates preferences, shopping or quote history, feedback, saved services, behavioral trends, and user profile configurations.

d) Communication Data
Entails support requests, contact history, correspondence with our customer service team, and survey responses.

e) Technical Data
Refers to device identifiers, operating system type, language settings, screen resolution, and system environment.

f) Transaction Data
Includes order information, purchase history, billing address, shipping details, and payment confirmation (excluding full cardholder data, which is handled by secure third-party processors).

g) Preference Data
Includes communication and marketing preferences, subscription options, interests related to product offerings, and user opt-in or opt-out statuses.

4. Legal Bases for Processing

Our processing of personal data is supported by one or more of the following legal bases:

– Performance of a Contract: Processing necessary to fulfill contractual obligations, including quotation and delivery of requested services.
– Legitimate Interests: To improve user experience, perform analytics, detect fraud, or ensure network security.
– Consent: Where explicit consent is required (e.g., for marketing or optional cookies), we obtain it before processing.
– Legal Obligations: Processing necessary to comply with applicable laws or regulatory obligations.

5. Your Rights

In compliance with GDPR and CCPA, you have the following rights in relation to your personal data:

– Access: You may request a copy of the personal data we hold about you.
– Rectification: You may request correction of inaccurate or incomplete data.
– Erasure: You may request deletion of your personal data where legally applicable.
– Restriction: You may request temporary suspension of processing if certain criteria are met.
– Data Portability: You have the right to request your data in a structured, machine-readable format and to transmit that data to another controller where feasible.

To exercise any of these rights, email us at [email protected]. Verification of identity may be required.

6. Security Measures

We implement robust organizational and technical measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include the use of encryption standards for data transmission, access control protocols, secure data backups, ongoing internal staff training, and regular system monitoring to uphold data integrity and confidentiality.

7. International Transfers

Where necessary, personal data may be transferred outside of your jurisdiction to trusted service providers or affiliated entities operating in jurisdictions with varying data protection laws. In such cases, we implement safeguards in accordance with GDPR, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to ensure the continued protection of your data.

8. Data Retention

We retain personal data only as long as necessary for its intended purpose, including:

– Account Data: Retained for the lifecycle of your account plus a reasonable period for recordkeeping.
– Transaction Data: Retained for up to 7 years for regulatory and taxation compliance.
– Communication and Support Data: Retained for up to 3 years post-interaction.
– Preference and Marketing Data: Retained until consent is withdrawn or data becomes inactive (e.g., no engagement for 24 months).

Upon expiration of these periods, data is securely deleted or anonymized.

9. Cookie Policy

singaporequote.com uses cookies and similar tracking technologies to enhance your browsing experience. Cookies fall under the following categories:

– Essential Cookies: Necessary for website operation and enabling core functions such as navigation and access to secure areas.
– Functional Cookies: Enhance usability by remembering your preferences and login details.
– Analytics Cookies: Provide insights into site usage to improve design, performance, and service offerings.
– Performance Cookies: Monitor system stability, load times, and error rates to ensure optimal visitor experiences.

10. Cookie Management and Legal Compliance

Upon visiting our site, you are presented with an option to accept or manage cookie preferences in accordance with GDPR and CCPA requirements. You may modify your settings or withdraw consent at any time through your browser settings or our cookie preference center.

Under CCPA, California residents may opt out of the sale or sharing of personal information derived from cookies. singaporequote.com does not sell your personal data. However, we honor Do Not Track signals and provide equivalent functionality.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect or process personal data from children. If we become aware that data has been collected from a child without verifiable parental consent, we will take appropriate steps to delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Where significant changes occur, we will notify users via the website or by direct communication when appropriate, and ensure transparency regarding material amendments.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights in connection with this Privacy Policy or the personal data we hold about you, please contact us at:

Email: [email protected]

We are committed to upholding the highest standards of data protection in all aspects of our operations. Should you have concerns about privacy or data handling, we encourage you to reach out for prompt assistance and resolution.